Privacy & Policy
Policies and Procedures
We have purchased a robust suite of policies and procedures which meets CQC compliance under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) Regulations 2015. Our policies & procedures are fully customised to the infrastructure of Vivifica Healthcare Limited and the services we provide as required by the CQC.
Staff Meetings
We will hold monthly staff meetings with our team to discuss Service User welfare and areas for concerns as well as to address staff welfare, health and safety, training and development needs and organisational development. We intend to use the feedback provided at these meetings to improve the services we provide to our Service Users and the support we offer to our team.
Equality and Diversity
We will apply equal opportunities and non-discriminatory practice in the way we provide and operate our service. We understand the provisions of the Equality Act 2010 and our own Human Rights, Equality and Diversity policy is accessible from our website. We ensure all staff read and sign to say that they understand the policy and how to prevent discrimination, both directly and indirectly in everything that we do.
Data Protection and GDPR
Vivifica Healthcare Limited will ensure all documentation is securely stored, information is shared only on a need-to-know basis with the service user’s consent. Policies and procedures will be made available to staff. Vivifica Healthcare Limited, will closely monitor all quality systems to ensure they are effective and serving their purpose. All safeguarding, complaints, accidents and incidents will be recorded and analysed to ensure lessons are learnt and to prevent reoccurrence.
All team members are aware of their duty to fulfill their responsibilities according to the requirements of GDPR and information governance in respect of service user and staff personal information. Where Service users have or require the need for shared care and support with other healthcare professionals, the sharing of information will be in accordance with agreed operational protocols that comply with GDPR
Service users can expect to be respected, involved and informed about what is happening at every stage
- they (or someone acting on their behalf) will be involved in discussions about their care, treatment and support.
- they will get support if they need it to help them make decisions, and staff will respect their privacy and dignity.
- before they receive any examination, care or support, they will be asked whether or not they agree to
Service users can expect care and support that meets their needs
- their personal needs will be assessed to make sure they get safe and appropriate care that supports their rights.
- they will get the care that they and their social care professional agree will make a difference to their health and wellbeing.
- their care needs are coordinated if they move from one care provider to another
- staff respect their cultural background, sex (gender), age, sexuality (whether you are a lesbian, gay, bisexual or heterosexual person), religion or belief, and your disability, if you have one.
Health and Safety
Vivifica Healthcare Limited has a Health and Safety Policy and Procedure in place and an identified Health and Safety Lead who ensures that we are operating safely in accordance with government guidance and legislation to ensure that risks to people are assessed and managed using risk assessments which are reviewed on a regular basis. This includes a robust Infection Prevention and Control Policy to ensure safety for all. We have in place relevant, robust policies and procedures which are updated in relation to changes in legislation and good practice. We have in place relevant processes and protocols to support our Registered Manager to provide an effective and efficient service.
Involvement in decision making and sharing views
We will ensure that staff are trained and skilled in understanding the Mental Capacity Act 2005, and understand how to work with people to promote their independence and to be able to assess their fluctuating levels of capacity in relation to the refusal of their medication or consider what effect this decision would have on a person’s capacity.
People are encouraged to be involved in decisions relating to their care and are treated with dignity and respect. People are supported to have maximum choice and control of their lives and staff will support them in the least restrictive way possible and in their best interests. Staff support people to access healthcare services and would advocate for them when required.
Care will be highly personalised to meet people’s individual needs and our policies, procedures and systems in the service, will support our team to work safely with, and in the best interests of the people in our care. Our staff will work creatively to establish communication with people, so their views could be heard, and people can be confident that they could raise any issues or concerns with any member of staff or the management team and that these would be addressed. Staff will be trained and confident to be able to support people at the end of their lives and are proactive in helping people make plans and arrangements, so their wishes are known.